Frequently Asked Questions

AdEasy is Southeast Asia’s first online marketplace for any advertising space. AdEasy lets you easily book ad spaces on online and offline media such as website, WiFi portal, billboard, digital billboard, shopping mall, cinema, TV, radio, car, and more. Find the most suitable ad spaces for your campaigns using our search function and map view. Our goal is to provide an online solution that makes advertising easy, accessible, and transparent for businesses big and small. With AdEasy, you can advertise anywhere, anytime in just a few clicks.

Absolutely. In fact, we created AdEasy just for businesses like yours. Our marketplace is full of great options for startups, small-to-medium enterprises, marketers, and boutique agencies. Our mission is to offer you an easy and transparent solution for advertising. We make sure fantastic online and offline ad spaces find their way onto the AdEasy marketplace - just for you. Start browsing by using our search function and map view to find the most suitable ad spaces for your campaigns.

Never advertised before? No worries. Just drop us a line at sales@AdEasy.co for a free consultation.

Offline media (also known as above-the-line (ATL) media or traditional media) refers to TV, radio, cinema, newspaper, and magazine (collectively called print media), and out-of-home (OOH) media such as billboards, digital billboard, trains, buses, taxis, etc. In a nutshell, it means advertising in the real world instead of in the online world.

Think it sounds old school? Think again.

Offline media is still the golden standard for advertising. It delivers fame and brand equity, making your business a household name with the masses. It’s also the most trusted way of changing perceptions and lowering adoption barriers. Being seen, heard, and felt in the real world goes a long way in creating a lasting impact on your target audience. Here’s how offline media still delivers results:

• Radio reaches 97% of all Malaysians weekly. With the majority of Malaysians tuning in to over 13 hours of radio weekly, it's the best medium for brands to advertise locally.

• Billboard advertising is still effective - a whopping 71% of consumers look at roadside billboards and 56% of them talk to their family and friends about interesting billboards they encounter.

• Television dominates over other media when it comes to driving sales. It still commands 88% of total video time among persons over 18 years old.

Contrary to popular belief, advertising is not a zero-sum game where one medium trumps another. In fact, we agree with marketing experts who say integrating your offline and online marketing efforts is the key to success. Instead of putting all your eggs in one online basket – almost half of all online ads are never actually seen – the best marketing strategy is to optimise your content across online and offline channels.

We provide the marketplace solution for media owners to list their ad space inventory. We source ad spaces directly from media owners, and do not own any ad space.

1. Browse

   Use our search function and map view to find the best media that suit your needs. You can narrow your choices down by media type, media name, location, and campaign start date. If you need help figuring out your media buy, you can always check out our blog or write to us.

   
   

2. Book and pay

   Once you've selected your ad space, enter your billing information, and review your booking details to confirm that everything is correct. After confirming your booking details, follow the instructions to make payment. Once the payment has gone through, you’ll receive an email confirmation with an invoice indicating that your booking has been paid for, and it's submitted to the media owner.

To start advertising, you really only need to know three things: how to set your advertising goals, how the advertising process works, and how to create an ad. We're always glad to help you get started. Write to us at sales@AdEasy.co for a free consultation.

Your ad materials must comply with the advertising regulations in Malaysia. We recommend that you get to know the regulations of your chosen media (billboards, digital billboard, radio, cinema, TV, newspaper, magazine, etc.) before creating your ad.

Also, before your ad can go live, your ad materials might need to be submitted to the relevant regulatory board for approval. Don't worry, your media owner (or agency) will take care of all ad materials submission to the regulatory board for you. You can find all details, and the terms and conditions in your booking confirmation.

Yes, you can! We're gradually adding ad spaces from countries in the Southeast Asia region onto the AdEasy platform.

Want to explore available ad spaces in the region? Just email to sales@AdEasy.co with your request.

Of course, you can! You can use an ad to send that special someone a message, or for almost any other important announcement.

Sure! Simply request a cost estimate by filling in our Creative Brief form, explaining the ad format and creative direction you have in mind.

Find out how to create your ad >>

Once your booking has been confirmed, you can start working on creating your ad materials right away.

Step 1: Ad materials creation

Prepare the ad materials based on the media owner's requirements (see the "Ad Specs" section for each ad space).

Step 2: Ad materials approval

Send the final draft of your ad materials to AdEasy. Your materials will be submitted to the media owner and/or a regulatory body for approval. A friendly heads up: It doesn't happen often, but you may have to rework your ad materials a couple of times before getting the final green light. Here's how it works:

• Radio: The final script needs to be sent to the radio station for approval. AdEasy will send your materials to the radio station for you.
• Newspaper & Magazine: A PDF, JPEG, or PNG file of the confirmed artwork needs to be sent to the publisher for approval. AdEasy will send your materials to the publisher for you.
• Billboard: As billboards are out-of-home (OOH) media, the billboard owner will send the artwork for approval from the city council governing the area where the billboard is located. AdEasy will send your materials to the billboard owner for you.
• Cinema: The final cut of the video needs to be sent to the cinema operator for approval. The cinema operator will send the video to the relevant regulatory body(s) for approval. AdEasy will send your materials to the cinema operator for you.
• TV: Same as cinema.

Important: For cosmetics, medicinal and related products containing health claims, you'll need approval from the relevant regulatory body(s), e.g. the National Pharmaceutical Regulatory Agency, Medicine Advertisements Board, the Ministry of Health, etc. before running your ad.

Step 3: Ad materials submission

After your ad materials have been approved, your ad materials can be submitted! This is the final step before the go-live. Ad submission depends on how the media owner prefers the materials to be delivered – directly or through a network. The good news? AdEasy will take care of all ad deliveries for you. More information on AdEasy's ad delivery service >>

The deadline for materials submission can be found under the ‘Booking Policy’ section of every media profile page, and in your booking confirmation. You should always submit your ad materials well ahead of your campaign start date.

At AdEasy, we're committed to offering the best prices 24/7. If you find a better deal elsewhere, we'll gladly match it. Read more about AdEasy's Price Match Guarantee.

We currently accept payments via FPX, direct bank transfers, and cheque.

All payment instructions can be found upon clicking the "Pay Now" button. If you opt to "Save & Pay Later", you have 14 working days to make payment, or the booking will be automatically cancelled.

Once the transaction is completed successfully, we'll email you an invoice link. After your payment is verified, and your booking is submitted to the media owner, you'll be notified via email.

We help you deliver your ad materials for an ad delivery fee. All you have to do is submit your ad materials to AdEasy by the specified deadline. We'll take care of delivering the ad materials for you. You can find all instructions for materials submission in your booking confirmation.

Submissions through ad delivery networks: We partner with Adstream Asia OnTime and Datamation EADSWorld for digital transmissions.

Direct deliveries: We manage the email, pick-up, and delivery of submissions for you.

The total ad delivery fee is automatically calculated during checkout, and it is based on the media type, number of ad materials, and delivery method.

Learn more about our ad delivery service >>

Your payment first goes to AdEasy. We hold the payment from the beginning of your booking process until your ad goes live.

If your booking isn't accepted by the media owner, we'll automatically convert your payment to AdEasy credit in your AdEasy account so you can easily use it for a new booking. You can always request for a refund directly through your original payment method. Send us an email at sales@AdEasy.co and we'll help you out.

Once your booking is paid and confirmed, it cannot be cancelled. The payment you made is not refundable.

If your booking has been declined by the media owner or it has expired, your booking order will automatically be cancelled. You have 2 options to choose from:

1. Make a new booking within 5 working days after the booking rejection date. Your payment will automatically be converted to AdEasy credit, so you won't have to make another payment for a new booking. If the new booking is cheaper or more expensive, we'll reimburse or bill you the difference respectively.
2. Get a full refund within 15 working days after the booking rejection date.

Sorry, no refunds will be issued. We recommend booking your ad space and creating your ad well ahead of your submission deadline. Your materials must be submitted on time for approval or it won't be able to go live.

Unfortunately, no refunds will be issued. Pro tip: Review your materials and ensure they fully comply with the media owner's requirements before submitting to avoid non-approvals.

Absolutely! AdEasy offers a platform for media owners to list ad spaces and reach more potential advertisers online. Sign up as our media partner for FREE!

We're glad you asked! Check out these benefits:

• Free and easy signup
• List and sell ad spaces online at zero cost
• Reach more potential advertisers online
• Manage your media listings and bookings on our comprehensive online dashboard

Head over to our Media Partner page for more info.

Registration is FREE! Just fill up the registration form on our Media Partner page and attach all required company documents (we know uploading these documents are a pain, but it prevents fraudulent registrations and protects your media partner benefits with us!).

We'll send you a link to activate your AdEasy account after we've reviewed your company's official documents and verified that you're a legitimate media owner.

That sounds like a great opportunity! Write to us at media@AdEasy.co with your information and we'll help you figure out how you can become a licensed media owner in no time.

Sure! Coming from an agency background ourselves, we know exactly what agencies have to go through to buy media. That's why we offer a special AdEasy partnership for all agencies who need media buying assistance. Registering as an agency partner on AdEasy is FREE! Learn more >>

Currently, we only accept registrations from the following types of agencies: PR agencies, creative agencies, digital agencies, event agencies, and production agencies.

We're happy you asked! Check out these benefits:

• Free and easy signup
• Earn a 3% commission for each media buy from AdEasy
• Request FREE custom media proposals from our consultants
• Boost your current offerings to your clients by including media buying as a service

Head over to our Agency Partner page for more info.

Registration is FREE! Just fill up the appointment form on our Agency Partner page. Our media consultants will meet you to assess your media buying needs, and help out with registration.